ACCESSIBILITY
Baycourt is proud to be an accessibility-friendly facility. As everyone’s access needs are different, we recommend you give our box office a call on 07 577 7188 to discuss your requirements before booking your ticket.
Click here for more information on accessibility.
SEATING PLAN
Most events hosted at Baycourt will have allocated seating, however there will be occasions where some events utilise ‘general admission’. Please check your tickets carefully when booking.
Addison Theatre
There are allocated wheelchair spaces and hearing loops available in the Addison Theatre. Please visit our accessibility page for more information.
Addison Theatre floor plan (166kb pdf)
X Space
The X Space is a flexible, multi-purpose event space with a variety of seating configurations. Please view seating plans for this venue on the Ticketek New Zealand website.
SERVICE & DELIVERY FEES
When booking tickets for a show at Baycourt it’s important to know that there are a couple of additional fees incurred on top of the ticket price – a service fee and a delivery fee. We’ve outlined these below for your reference.
Service FeeS
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TICKET PRICE
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SERVICE FEE (per ticket) incl. GST
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Up to $20.00
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$1.00
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$20.01 and above
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$2.50
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NB – any Ticketek tickets you purchase for shows outside of Baycourt incur a service fee of $3 per ticket.
Credit card charges vary per event, but usually there is an additional cost for this. You can use your debit or EFTPOS card at the box office to avoid these charges.
Delivery FeeS
You can choose to have your tickets ‘delivered’ to you in various ways. We’d recommend choosing the ‘mobile’ delivery option – it means you don’t need to carry a physical ticket, it’s kinder to the environment and its free!
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METHOD
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DELIVERY FEE (per transaction) incl. GST
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Mobile (delivery via SMS to a smart phone)
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Free
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Online ezyTicket (print at home tickets)
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Free
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Standard post or venue collection
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$2.50
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Standard Courier
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$5.50
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Rural Courier
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$9.00
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PHONE BOOKINGS
Please call the Ticketek New Zealand call centre on 0800 842 538 (TICKETEK) to purchase tickets over the phone. Their staff can answer any questions about the show and can offer advice on seating and other venue queries. The Baycourt box office is unable to take bookings over the phone.
GROUP BOOKINGS
The only thing better than attending a show at Baycourt is experiencing it with a group of your whānau and friends!
Some events will offer group ticket prices – this is at the discretion of the event organiser/promoter. To be eligible for a group booking, your party will need to meet the group conditions set by the event organiser (e.g. groups of six or more people).
All group bookings are subject to service fees.
To make a group booking please contact Ticketek’s Group Booking Line by calling 09 307 5058 (Monday to Friday, 8.30am – 5pm) or by emailing premium@ticketek.co.nz
PAYING FOR YOUR GROUP BOOKING
When it’s time to pay for your group booking you will be given two options – you can choose to be invoiced, or you can pay for your tickets using a credit/debit card. Fees will apply on your chosen method of payment as follows:
- INVOICE: To be invoiced for a group booking you will need to contact Ticketek’s Group Booking Line $10.00 incl. GST payment fee will apply. The invoice you receive will include Ticketek’s bank account details and needs to be paid within two weeks from its date of issue (or less if event is within two weeks). You can pay your invoice by doing an internet bank transfer or by visiting your bank’s local branch, just don’t forget to take your invoice with you! Once payment has been received, Ticketek will release and issue your tickets. Please note that.
- CREDIT/DEBIT CARD: If you opt to pay for your group booking with a debit/credit card a 3% surcharge will apply. Please note that if you decide to use your credit/debit card to pay a group booking invoice, the 3% surcharge will be waived and you will be charged the $10.00 incl GST invoicing fee instead.
DELIVERY FEES
When making a group booking Ticketek will offer different options for ticket delivery. You can see the different methods and prices in our ‘Delivery Fees’ section above.
ONLINE EZYTICKET & MOBILE TICKETS
All events at Baycourt offers mobile tickets or ezyTickets - all you need is a printer or a smartphone and you’re on your way!
EZYTICKETS
If you selected the ezyTicket delivery option your tickets will be sent to you as a PDF file attached to Ticketek’s booking confirmation email. If you purchased multiple ezyTickets, you will receive multiple PDF files. Please print off and bring all of your ezyTickets with you to Baycourt.
Mobile Tickets
To use Ticketek's Mobile Tickets you need a smartphone that is connected to the internet. If you chose the Mobile Ticket delivery option an SMS/text message will be sent to your phone containing the event information and a hyperlink. By clicking the link, a web page will be displayed containing your ticket which our front of house staff will scan as you enter the theatre. We recommend you click the link and open the webpage with your ticket before arriving at Baycourt.
VENUE TICKET COLLECTION
Our box office opens one hour before the scheduled start time for all ticketed shows at Baycourt. You can collect your tickets once you arrive at Baycourt for the show, or feel free to pick them up any time during our regular box office hours (Monday to Friday, 10am to 4pm). Please remember to bring your photo I.D. when you come to collect your tickets.